Call Centers are Full of Distractions
On average, employees are distracted every 3 minutes. Once a representative has become distracted or is interrupted, they don’t jump right back on track. They become sidetracked or make errors.
Studies show that there are two intervening tasks before resuming focus on the original task.
It takes more effort to return to the original task and focus.
Simply put, by adding in a commercial sound masking system, there will be decreased error rates and therefore increased productivity for your team members.
Confident Customer Representitives
All businesses that process sensitive data must protect the private information of their clients and employees, even call centers.
“59% of American office professionals have eavesdropped on another colleague’s conversation.” ― Regis Group
